Onsite Visits, Practice Additions, Ransomware, HVMS and Teamviewer Updates, Emergency Support
HVMS Service-Onsite Visits
HVMS offers an onsite visit option to any of our existing HVMS customers as an opportunity to send one of our HVMS Specialists onsite to your practice. For more details, check out this article: HVMS Onsite Visit Information
Practice Addition Options and Fees
As an existing HVMS customer, if you are adding a new business to your existing practice or acquiring an existing practice and want to add it to your HVMS software, Business Infusions offers Practice Addition services to get your new practice set up in your existing HVMS software. Read the full article for details and pricing.
Thank you for participating in our recent survey, asking you what topics you would like to see more HVMS training material published on. The top 5 results are:
Inventory Item Setup and Maintenance
Customer Ledger Transactions
Ransomware – How to Protect Yourself
Preventing ransomware attacks is something every computer user should be aware of but often are not. Compromised servers can result in lost short-term HVMS data at the very minimum, to lost long-term data which can be devastating to a practice. Always have an offsite backup plan in place that runs minimum nightly and educate your users on what ransomware is and how to prevent attacks. Pass this video along to your practice staff to help spread the word about ransomware and prevention tips.
Teamviewer Remote Support Update
You may be familiar with ‘Teamviewer’ as it is the remote support program our HVMS support team uses to access your server or workstations. This is just a friendly reminder to make sure your TeamViewer programs are kept up to date. We use the most current version of Teamviewer for our access needs (Currently TV13), if you have Teamviewer installed on any of your workstations, please ensure you have the update settings configured to automatically update that program to ensure the best level of security. Check out our TeamViewer article for more information on how to do this: TeamViewer for Remote Access for HVMS Support
HVMS Software Update
We have just released our next HVMS software update to beta practices, this means shortly it will be available to all HVMS practices. This is a huge update programmatically for HVMS but mostly under the hood maintenance the day to day HVMS user will not notice. Two notable items in this update are:
- HVMS Tablet Replication has been redesigned, for details click here: New Tablet Replication Options and Self-Reinitialize Feature in HVMS Version 2.12
- The HVMS Mobile App has been released to selected beta practices for testing
Once this version has passed beta testing, it will be available to all HVMS practices and we will send out an announcement email with update details to everyone.
Emergency Support Information and Troubleshooting Guide
HVMS after-hours Emergency Support is available outside of our general support hours for situations where your HVMS software is not accessible from your server or any of your workstations. General support hours are from Monday to Friday between 7:00am to 6:00pm CST excluding US Holidays.
To reach Emergency Support outside of regular support hours please call 1-877-207-3335 ext.2 to leave a message and an emergency support agent will return your call.
Updated Hours & Holiday Schedule
Monday to Friday: 7:00am – 6:00pm CST
Live Chat and Phone Support Hours*
Monday, Tuesday, Wednesday, Friday: 9:30am – 5:00pm CST
Thursday: 10:30am – 5:00pm CST
*Thursday delayed start time for staff training
Phone support is also available during the above chat times, to leave a message for the next available support specialist to call you back, dial:
Excluding US Observed Holidays*
General Support Closed
Labor Day: Monday Sept. 3, 2018
Veteran’s Day: Monday November 12th, 2018
Thanksgiving: Thursday November 22, 2018
Thanksgiving: Friday November 23, 2018
Christmas Day: Tuesday December 25, 2018
Boxing Day: Wednesday December 26, 2018
New Year’s Day: Tuesday January 1, 2019