General Support Hours:
Monday to Friday: 9:00am – 6:00pm CST
*excluding US Holidays. If a general support request is submitted outside of the general support hours, it will be addressed during general support hours.
Signature support requests can be submitted at any time through a support ticket.
Signature Emergency Support Policy 1-877-207-3335 Ext. 2
Signature after-hours Emergency Support is available by phone outside of our general support hours for situations where your Signature software is not accessible from your server or any of your workstations. NOTE: General support requests submitted during emergency support hours will be addressed during general support hours as listed above.
U.S. Observed Holidays (general support closed):
Good Friday: Friday April 19 2019
Memorial Day: Monday May 27, 2019
Independence Day: Wednesday July 4, 2019
Labor Day: Monday Sept. 2, 2019
Veteran’s Day: Monday November 11th, 2019
Thanksgiving: Thursday November 28, 2019
Thanksgiving: Friday November 29, 2019
Christmas Day: Tuesday December 25, 2019
Boxing Day: Wednesday December 26, 2019
New Year’s Day: Tuesday January 1, 2020